Pawn Shop and Loan FAQ's

- Questions and Answers about PawnShops

Q. Is my transaction confidential?

Yes, in fact, unless specific prior consent is given, we will only release information about the terms of the transaction to the person who pawned the merchandise. Records are available to law enforcement agencies as required by state law.

Q. Can I get my merchandise back after I pawn it?

Yes, the customer has 4 months and 10 days to reclaim their merchandise on a pawn.

Q. What if I am out of town when the loan period expires?

You can renew by mail by sending a money order or certified check. You can also redeem small items such as jewelry, by mail. We will ship the item to you for a small fee.

Q. How much do I have to pay to reclaim my merchandise?

Depends on the amount of the loan and how long it takes you to reclaim your merchandise. Rates and fees are all predetermined by a government agency that regulates Pawnshops in California.

Q. What if I can't pay the balance on my pawn?

If you can't pay your balance, you don't have to lose your merchandise. Simply pay the interest on your loan and extend the term of your contract for another 4 months and 10 days! (e.g. Customer gets a loan for $100. After 4 months and 10 days the interest payment on the loan is $25.50 In order to extend the loan for an additional 4 months and 10 days, the customer needs to only pay the $25.50 interest amount. There are no limits as to how many times a customer can extend their loan.)

Q. What types of items can I pawn?

Basically, anything with a resale value. This includes but is not limited to Jewelry, musical instruments, TV's, stereos, DVD's, tools, bicycles, cameras, computers, coin collections, paintings, sculptures and other art works.

Q. Do I need an ID?

Yes, yes and YES! Don't forget to bring a current and valid picture ID. We can't process a pawn or buy without one.

Q. Will my merchandise be safe?

Absolutely! Family Loan Center has a state of the art, security system and is enclosed behind a reinforced iron fence. Motion detectors add to the security when the store is closed along with 24 hour real time security monitoring.

6375 El Cajon Blvd., San Diego, CA 92115 - (619) 286-3000 Family Loan Center © 2013. All Rights Reserved.